Troubleshooting

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Resolving Common Errors

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Problem: Image Not Found

docker: Error response from daemon: pull access denied for visuallayer/onprem-installer, repository does not exist or may require 'docker login'.

Solution: Ensure you are logged into Docker.

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Problem: Docker Daemon Not Running

docker: Cannot connect to the Docker daemon at unix:///var/run/docker.sock.

Solution: Start the Docker daemon.

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Problem: Image Pulling Fails

manifest for visuallayer/onprem-cd:2.25.6-rc6 not found: manifest unknown

Solution : Verify the software versionand that you are logged into Docker with the correct user.

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Problem: Platform Mismatch Warning

WARNING: The requested image's platform (linux/arm64) does not match the detected host platform (linux/amd64/v3).

Solution : This is a warning only—can be ignored.

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Problem: docker compose Not Found

./run_profiler.sh: line 159: docker compose: command not found

Solution: Install or reinstall Docker following the official installation instructions.

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Problem: PostgreSQL Operational Error

sqlalchemy.exc.OperationalError: (psycopg.OperationalError) [Errno -3] Temporary failure in name resolution

Solution: Ensure the system was brought up using the docker up command.